Returns & Refund Policy
1. Intro
We want you to feel confident shopping with us.
If you are not completely satisfied with your purchase, we are here to help with a clear and transparent return and refund process.
2. Return Eligibility
Eligible for return:
- Unused items
- Items that are not modified
- Items returned within 30 days of delivery
Not eligible for return:
- Custom-made products
- Used items
- Modified items
All returns must be approved in advance before being sent back.
3. Return Timeframe
Returns are accepted within 30 days of delivery.
Return requests submitted after 30 days will not be approved.
4. Item Condition Requirements
To qualify for a return, items must:
- Be unused
- Not be modified
- Include all accessories, manuals, and inserts
- Be in the same condition as received
Original packaging is not required.
Items that do not meet these conditions may be rejected.
5. How to Start a Return
To request a return, contact us at:
Please include:
- Order number
- Reason for return
- Photos (if item is damaged or incorrect)
Once approved, return instructions and the return address will be provided.
6. Return Shipping Costs
- Buyer is responsible for return shipping costs
- Prepaid return labels are not provided
- Prepaid return labels are only provided if we made a mistake (incorrect or defective item)
Customers must provide valid return tracking.
7. Refunds
- Refunds are issued to the original payment method
- Refunds are processed within 3–5 business days after the returned item is received and inspected
8. Exchanges
Exchanges are available for:
- Damaged items
- Incorrect items
Customers must contact us to arrange an exchange.
9. Contact Information
For return and refund inquiries, contact:
10. Additional Terms
Restocking Fee
- A 15% restocking fee may apply to approved returns of unused items
Lost or Damaged Returns
- Buyer must file a claim with the shipping carrier if a return is lost or damaged in transit
- Refunds cannot be issued for lost returns without carrier confirmation